Subscribe and Save 15% | SHOP NOW

Need Help?

Review our terms + conditions, FDA statement, or contact us with your questions

Privacy Policy Refund Terms + Conditions FDA Contact

Privacy Policy

Policy regarding the collection, use and disclosure of personal information at Nanoceutical Solutions Inc.

At Pelame, Inc. (dba. Nanoceutical Solutions), we are committed to respecting the privacy of our customers. In the spirit of this commitment, we have developed and implemented a policy regarding the protection of personal information.

This document contains information about our policy regarding the protection of personal information and about your rights with regards to the collection, access, use, retention, correction and communication of personal information in our possession.

PERSONAL INFORMATION

“Personal information” refers to any information about a private individual or information that makes it possible to identify said individual. This includes but is not limited to your name, mailing address, telephone numbers, e-mail address, credit card numbers, social security number, and other information relating to billing records and accounts.

Reasons for collecting personal 
The personal information that we retain about our customers serves primarily to open a file and process orders. Personal information about our Consultants is used for payment of commissions and for fiscal requirements.

Occasionally, this personal information will be used (a) for statistical purposes (b) to respond to your questions about your account and file (c) to offer our customers information about Nanoceutical Solutions products and services and (d) to satisfy legislative and regulatory requirements.

Personal information we retain about our customers
At Nanoceutical Solutions, we only retain personal information that you submit when you make a request for automatic shipment of Nanoceutical Solutions products, when you purchase online or when you submit a request to become a Consultant. These forms ask for your consent for us to use your personal information in accordance with the uses set out in our policy regarding the protection of personal information.

Personal information and our website
It is possible to visit our website without revealing your identity. However, our web server may register the IP address and the domain that you used to access the site, the type and version of web browser and operating system that you use, the number, duration and frequency of visits made to our site, as well as the previous and next websites that you visit. This anonymous information cannot be associated with a particular user. This information is useful to us to monitor the performance of the site for system administration purposes, to make the site more user-friendly, to improve our services and to collect summary information (e.g.: the number of visitors who accessed the site).

We use cookies, which are small files that your web browser installs on your computer’s hard drive, to memorize the user code, password and preferences of users who visit our website, and to facilitate their navigation of the site. Cookies allow us to adapt a website or advertisement according to your interest and preferences. Rest assured that cookies are safe to use.

Our website includes security mechanisms that protect the information that you entrust to us against loss, abuse and modification. Our servers use Secure Sockets Layer (SSL), a state-of-the-art encryption technology that is compatible with both Netscape Navigator (version 2.0 and later) and Microsoft Internet Explorer (version 3.0 and later). This technology protects your personal information and ensures its confidentiality. Personal information, in particular credit card numbers, names and addresses are encrypted and cannot be read by anyone while it is being transferred over the Internet.

Our website contains links to websites operated by third parties. Our policy regarding the protection of personal information does not cover these websites, and we recommend that users read the personal information policies that affect these sites. We cannot be held responsible for the content of websites operated by third parties or for the practices of third parties in terms of protecting personal information.

Access to your personal information
We are committed to not disclose your personal information to third parties other than those mentioned in this policy or unless we are required to do so by law or regulation. As well, we will seek your consent should we decide to disclose your personal information to third parties other than those mentioned here.

Protecting your personal information
Nanoceutical Solutions is serious about protecting the personal information of our customers and our employees are trained to ensure all personnel information is respected, protected and handled appropriately. Only employees who have a legitimate need to access your personal information to fulfill their duties are authorized to do so. As well, a highly sophisticated computer system ensures the protection of personal information supported by this medium. All files, photocopies of cheques and written requests for automatic shipments of Nanoceutical Solutions products and for distribution are kept in locked filing cabinets in offices with limited access. Finally, all our service providers that require access to our facilities or our computing services are contractually obligated to neither divulge nor use personal information that we retain about our customers.

We limit the length of time we retain personal information about our customers to a period that allows us to supply our products and services, that allows us to respect the timeframes imposed by laws and regulations and that allows us to fulfill legal requirements. At the end of this period, we close each file, and we ensure that all personal information in our possession is destroyed.

We use our best efforts to keep the contents of your personal file up to date. This means that we rely on you to inform us of any changes. You can also help us maintain up-to-date information by periodically verifying the personal information about you in our possession, by informing our Chief Privacy Officer of any change to the personal information in our possession or by filling out the update form on our website at www.nanoceuticalsolutions.com

YOUR RIGHTS

You have the right to:

• have access to the personal information that we retain. (Please allow for a minimal charge for each request for access)

• deny consent to the disclosure of your personal information or to limit this disclosure (however, this could affect our ability to offer you our products by mail or to allow you to become a Consultant) and

• request that we correct any errors contained in your personal information file.

• to ensure that your personal information is well protected, we are required to request adequate proof of your identity. This obligation applies to all requests for access, use, retention, correction, modification of consent and communication of any of your personal information in our possession. This proof of identity will be used only for this purpose.

Nanoceutical Solutions reserves the right to refuse your request for access to your personal information if the information:

• is protected by attorney-client or physician-client privilege

• was gathered for the purposes of detecting or preventing a criminal act

• disclosed is likely to reveal personal information about a third party and its communication is likely to risk compromising the life or the security of the third party.

To have access to, modify or limit the use of your personal information, please contact our Chief Privacy Officer in writing at the address found at the end of this document.

An excellent source of information is available to you from the: Federal Trade Commission’s website at: www.ftc.gov/privacy/index.html.

AMENDMENTS TO THIS POLICY
Nanoceutical Solutions reserves the right to modify this policy at any time and to issue the new policy amendments through its websites or other means. Any amendments will be made according to the law in effect. Continuing to provide personal information to Nanoceutical Solutions or to use its websites or place orders after amendments to the policy have been posted will be considered an implicit agreement with modifications made to the policy.

CONTACT US

To send us your comments, questions, complaints or for any request for access, correction or modification of your consent for the use of your personal information, please contact us by e-mail at support@nanoceuticalsolutions.com or in writing to the Chief Privacy Officer at 2950 Thousand Oaks Drive, Suite #3, San Antonio, TX 78247, USA. We will respond in writing within 30 days of our receipt of your correspondence.

Refund

Get Results, or Get Your Money Back

Nanoceutical Solutions maintains an A+ BBB Rating, has thousands of authentic 5-star customer reviews and is trusted by doctors, celebrities and top athletes. We stand proudly behind our products and we go out of our way to take care of our customers.

If for any reason you are not entirely satisfied with our products, we offer a 90 day guarantee on your first purchase or 30 days on your subsequent purchases.

Simply contact us at support@nanoceuticalsolutions within that time frame and we will send you a Prepaid Postage Label so you can return the unused portion of your product for a refund (minus shipping & handling).

Terms + Conditions

IMPORTANT — READ CAREFULLY BEFORE PROCEEDING

Overview
The use of this website, including all web pages (collectively the “Site”) and its information, is offered under acceptance of the Terms and Conditions of Use herein (the “Terms”). Please read these Terms carefully before using this Site. You agree to be bound by these Terms as they are amended from time to time, and posted on the Nanoceutical Solutions Site. Your continued use of the Nanoceutical Solutions Site shall be deemed your acceptance of said Terms. If you do not agree with said Terms, please refrain from using this Site. Nanoceutical Solutions and its related companies and subsidiaries (“Nanoceutical Solutions”) reserve the right to change these Terms, in whole or in part, and at any time without notice. We suggest that you always check this page prior to using the Site to make sure that you have a current understanding of the terms under which you are permitted to access this Site.

Intended Audience
The Site is a business and commercial website and intended for a commercial use only. It is not intended for individuals under 16 years old. Nanoceutical Solutions does not gather personal data online from children under 13. The material on the Site is published by Nanoceutical Solutions as a service to Nanoceutical Solutions customers, and prospective Nanoceutical Solutions customers residing in Canada and the United States. The Site is not intended for access or use in any other country. Nanoceutical Solutions makes no representation that the information on the Site is appropriate or may be downloaded legally outside of Canada or the United States. Access to the materials on the Site may not be legal by certain persons in certain countries. If you access the Site from outside of Canada or the United States, you do so at your own initiative and are responsible for compliance with the local laws.

Use of Site Information
The content in the Site is offered on an informational basis only and is not intended to be a substitute for advice from a doctor or other qualified health professional. You should never use the information contained in this website to diagnose, treat, cure or prevent disease. You must always read carefully the labels of our products before use. Should you believe or suspect that you have a health problem, we strongly suggest that you consult a health professional.

You further understand and agree that:
Nanoceutical Solutions makes no claim that its products are anything other than dietary supplements designed to improve nutrition and, thereby, optimize health. Everyone regardless of his/her original state of health can benefit from improved nutrition.
Dietary supplements are nutritional products and are not designed for use in the treatment of disease or to substitute from a health professional’s care or from a proven therapy. Nanoceutical Solutions dietary supplements are designed to improve nutrition and general well-being.

Nanoceutical Solutions products are nutritional in nature and do not substitute from a health professional care or from a proven therapy.

These statements have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure or prevent disease.
© Copyrights and Trademarks

All website design, text and graphics, and the selection and arrangement of such elements are owned and created by Pelame Inc., dba “Nanoceutical Solutions” and are Copyright © 2020 Nanoceutical Solutions. ALL RIGHTS RESERVED. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Nanoceutical Solutions.

You are hereby granted permission to the extent necessary in order to lawfully access and use the services available on the Site to display, download, archive and to print in hard copy, portions of the Site for personal use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of these terms or conditions. You may not, without Nanoceutical Solutions prior written permission, frame or mirror any material contained on the Site on any other server.

“Nanoceutical Solutions”, the Nanoceutical Solutions logos, all page headers, custom graphics and button icons are service marks, trademarks and/or trade address of Nanoceutical Solutions. There may be other trademarks, product names, company names, logos, service marks and/or trade address indicated on the website that are the property of their respective owners.

EXCEPT AS SPECIFICALLY PROVIDED HEREIN, YOU MAY NOT USE, COPY, MODIFY OR TRANSFER THE MATERIALS OR ANY COPY IN WHOLE OR IN PART, INCLUDING ANY PRINTOUT OF ALL OR PART OF THESE MATERIALS FOR ANY COMMERCIAL USE. YOU MAY NOT TRANSLATE, REVERSE ENGINEER, DECOMPILE, DISASSEMBLE, MODIFY OR CREATE ANY DERIVATIVE WORKS BASED ON THE MATERIAL IN THE SITE.

Testimonials
The people giving product testimonials on our Site reflect the actual experience of each individual, are anecdotal only, and may be atypical.

Product Purchases
If you purchase items through the Site, you are responsible for providing a valid credit card number with available credit at the time of purchase, or valid checking account information with available funds at the time of purchase. You represent and warrant that you are an authorized user of any such credit card or the owner of any such checking account. You are responsible for payment of any applicable provincial, state, local or city sales taxes. Applicable sales taxes and shipping and handling charges will be included in the purchase.

Total Customer Satisfaction Guarantee
All sales made by Nanoceutical Solutions to Customers are backed by a 90-day product money back guarantee.

Customer Return Policy
Nanoceutical Solutions offers a total customer satisfaction guarantee. Customers who are not completely satisfied with the product(s) they have purchased can return all merchandise within 90 days from the original date of purchase, for a complete refund, less any shipping costs to send the product back to Nanoceutical Solutions. Products that are being returned to Nanoceutical Solutions must be marked with a clearly visible Return Authorization (RA) number.

Before any product(s) can be returned to Nanoceutical Solutions, a RA number is required. To obtain a RA number, contact Nanoceutical Solutions Customer Service Department at (888) 784- 7826 and provide the sale order(s) for all products being returned. Each item that is being returned to Nanoceutical Solutions must include a clearly visible RA number. The Customer will receive a refund once Nanoceutical Solutions has received the product(s). All credits will be made by Certified Check or by the same method of payment that was used for the original order.

Items that are returned to Nanoceutical Solutions without a clearly visible RA number will be refused. Any costs incurred will be the responsibility of the Customer. Products are considered re-saleable if they are unused, unopened and have not surpassed the expiration date.

Refunds will be issued within 15 business days of the date of return and acceptance by Nanoceutical Solutions.

Consultant Product Return Policy
Nanoceutical Solutions Product Return Policy for Consultants is set out in the Business Guide and directs its Consultants there.

Submissions and Privacy
Any material, information or ideas you transmit to or post on the Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by Nanoceutical Solutions for any purpose whatsoever, including, but not limited to, reproduction, transmission, publication, broadcast, posting, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to Nanoceutical Solutions will be handled in accordance with the

Nanoceutical Solutions Privacy Policy
Nanoceutical Solutions has no responsibility to respond to messages posted at the Site. Furthermore, posting or transmittal of any unlawful, threatening, libelous, defamatory, scandalous, inflammatory obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or violation of any law is strictly prohibited.

Links to Other Sites
The Site may contain links to other internet sites providing advice and other goods and services, which are owned and operated by third party vendors. Nanoceutical Solutions cannot endorse or accept any responsibility for the content, use, or products and services made available through a non- Nanoceutical Solutions website. By utilizing these links, you acknowledge and agree that Nanoceutical Solutions is not responsible for the actions, content, accuracy, privacy policies, opinions expressed, services provided, goods sold, or other links provided by these Internet sites. You further acknowledge and agree that Nanoceutical Solutions is not responsible, either directly or indirectly, for any damages, or losses caused or alleged to have been caused by use of or reliance on the actions, content, accuracy, privacy policy, opinions expressed, goods, or services provided through these links or made available through these resources. Should you have questions regarding these internet sites, you should address them directly with the site administrator for the particular site.

Disclaimer
THE CONTENT, INFORMATION, MATERIALS AND SERVICES OFFERED THROUGH THE SITE ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTY OR GUARANTEE OF ACCURACY, ADEQUACY, COMPLETENESS, CONFORMITY OF THIS INFORMATION AND/OR MATERIALS, OR THAT THE SAME IS ERROR FREE. NANOCEUTICAL SOLUTIONS IS IN NO WAY RESPONSIBLE FOR, AND EXPRESSLY DISCLAIMS LIABILITY FOR ANY ERRORS OR OMISSIONS THAT MAY BE PRESENT IN THIS WEBSITE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NANOCEUTICALSOLUTIONS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. FINALLY, NANOCEUTICAL SOLUTIONS IS NOT RESPONSIBLE FOR ANY LOSS OF DATA, INFORMATION OR PROFITS ARISING OUT OF THE USE OF THE SITE.

In addition, Nanoceutical Solutions does not warrant, guarantee or make any representations regarding the security of accounts, or that this website is free from destructive materials, including but not limited to computer viruses, hackers, or other technical sabotage, nor does it warrant, guarantee or make any representations that access to this website will be fully accessible at all times, uninterrupted, or error-free.

Limitation of Liability
IN NO EVENT WILL NANAOCEUTICAL SOLUTIONS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, COMPENSATORY, EXEMPLARY OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES, INCLUDING WITHOUT LIMITATION LOST OR MISDIRECTED ORDERS, LOST PROFITS, LOST REGISTRATIONS, LOST GOODWILL, OR LOST OR STOLEN PROGRAMS OR OTHER DATA, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH (1) USE OF OR THE INABILITY TO USE THE SITE BY ANY PARTY; OR (2) ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION; OR (3) LINE OR SYSTEM FAILURE OR THE INTRODUCTION OF A COMPUTER VIRUS, OR OTHER TECHNICAL SABOTAGE; OR (4) MISUSE OF ANY PRODUCTS OFFERED THROUGH THE SITE, EVEN IF NANOCEUTICALSOLUTIONS, ITS EMPLOYEES OR REPRESENTATIVES THEREOF, ARE ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES, LOSSES OR EXPENSES.

Miscellaneous
These Terms shall be governed by the laws of the State of Texas without regard to its conflicts of laws principles. You agree that any lawsuit arising out of or relating to these Terms shall be filed only in the courts located in the State of Texas and you hereby consent and submit to the jurisdiction of such courts for the purposes of litigating any such lawsuit.

In the event that any provision(s) contained in these Terms is held to be invalid or unenforceable for any reason, such invalidity or unenforceability shall not affect the remainder of this Agreement, and this Agreement shall be construed and enforced as if the invalid or unenforceable term(s) or provision(s) had never existed. Nanoceutical Solutions failure to insist upon or enforce strict performance of any term(s) or provision(s) contained herein shall not be construed as a waiver of any term, provision or right.

Nanoceutical Solutions reserves the right to correct any inaccuracies or typographical errors in the information posted to the Site, and shall have no liability for such errors. Prices and availability of goods and services is subject to change without notice.

FDA

Sometimes on vitamin or supplement websites you’ll see the disclaimer: “These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.” To the untrained eye, this statement might look a little suspect. But it’s actually perfectly normal and required by the FDA in certain instances. So what exactly is the FDA’s role in the supplement industry, and what do those two little sentences even mean? Let’s dive in.

First things first: what is the FDA?
The FDA or the U.S. Food and Drug Administration is a federal agency responsible for regulating products that impact public health, such as food products, pharmaceutical drugs, medical devices, cosmetics, and even tobacco products. The FDA plays an important part in ensuring the safety of the products we use every day, but is not a source of approval for every industry that it oversees. More on that later.

What does the FDA have to do with supplements?
In the dietary supplement industry, the FDA acts as an enforcement and regulatory agency. This includes defining and enforcing what supplement companies can claim about their products.

To ensure public safety, the FDA has defined Good Manufacturing Practices (GMPs) that it enforces through inspections, and has the authority to prosecute, seize and remove dangerous products from the marketplace. The FDA can also determine if a product is Generally Recognized As Safe (GRAS) after reviewing evidence.

How were the FDA’s rules and regulations determined?
Up until the late 1930s, the food and drug industry was widely unregulated, except for a piece of legislation from 1906 that prohibited misbranded and adulterated food and drugs.

In the early part of the 20th century, many people died from using consumer products that were not safe for human consumption–sparking public outrage and political pressure. In 1937, the issue reached a fever point when an untested medicine killed hundreds of patients, including many children, shortly after its release onto the market. In response, congress passed the Food, Drug, and Cosmetic Act in 1938.

Under the rules of the FD&C Act, foods are treated separately from drugs. Drugs, which are defined as products used for medical purposes, come under stricter regulation. Foods, defined as products used for nutritional purposes, have fewer restrictions. This line in the sand–medical (drug) vs. nutritional (food)–is important because under the FD&C Act, vitamins and other supplements are treated as a subset of food products rather than drug products.

What’s the difference between a drug and a supplement?
According to the FDA, drugs are for treating, preventing, mitigating, diagnosing or curing diseases. Drugs are heavily regulated. Clinical trials on human subjects must show that a pharmaceutical drug is safe and effective for its intended use. Then, the drug must be manufactured under controlled conditions and packaged to meet strict labeling standards before it’s approved by the FDA for consumer use.

Unlike drugs, the FDA says that supplements are for nutritional purposes only. Because supplements are not considered drugs, they are not monitored in the same way. While the FDA does have some regulations for manufacturing and labeling, nutritional supplements have different guidelines for testing, safety, and efficacy than pharmaceutical drugs. Unlike drugs, supplements do not require pre-approval by the FDA before they are released for sale to the consumer.

How does this affect what supplements are allowed to claim?
The Dietary Supplement Health and Education Act of 1994 (DSHEA) defined the role of supplements and outlined what vitamin companies can legally say about their products. The act dictates that because supplements are not drugs, supplement companies cannot imply, insinuate or state that their product diagnoses, treats, cures, or prevents disease of any kind.

The FDA has further interpreted some normal conditions as disease precursors or markers. This is why you may see some vague wording about what a supplement does–it’s done to comply with FDA’s guidelines on approved dietary supplement claims.

The disclaimer shown above is mandatory for dietary supplements if they make any claims about affecting the structure and/or function of the human body – and the FDA enforces claims to make sure they are following approved guidelines for dietary supplement allowable claims.

Are any supplements approved by the FDA?
No. The FDA does not “approve” nutritional supplements because it does not approve foods. The FDA only approves pharmaceutical drug products.

The FDA does monitor supplement manufacturing and labeling, and regularly inspects companies to ensure that they are meeting regulations. If a supplement company does not comply with FDA regulations, the FDA can ban them from selling their product within the U.S.

Contact Us

Have a question? Get in touch with us by filling out the fields below. For the most accurate response please provide detailed information related to your inquiry.

One of our dedicated customer service representatives will be in touch with you as soon as possible. Thank you for your interest in Nanoceutical Solutions, we look forward to connecting with you soon!